FAQs
I don't love my order, can it be returned? What if there is a problem?
We offer a 100% money-back guarantee if the product is defective or damaged. We give you 60 days to return it to us for a full refund. You must ship it back at your own expense. Once we receive the product, we will refund the full amount of your original purchase.
Please note: If your package is in transit, you will have to wait for it to arrive and return it before you can receive a refund.
Can I cancel my order?
You can cancel your order free of charge! You must cancel your order before it is shipped. If the item has already been shipped, please use our easy returns system to get a full refund.
I entered an incorrect address; what do I do?
If you have misspelled or automatically entered an incorrect address, simply reply to your order confirmation email and confirm. Once you have double-checked that the address you entered is incorrect, you can notify us by email at info@thegrounders.com. If the address given is incorrect, we can change the address to the correct address within 12 hours. After 12 hours of incorrect submission, no refund will be made.
I have a question that has not been answered; can you please help me?
Absolutely! We are here to help you make your home beautiful! Please send us an email to info@thegrounders.com, and we will be happy to help you.
We receive a large number of emails. For a quick response, please include your order number and clearly describe the problem. Thank you.
Contact Information:
Email: info@thegrounders.com
Phone Number: +31 6 55971763
Address: Pauwenkamp 58, Maarssenbroek 3607GE, Netherlands